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CRKI Handling Customer Complaints
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
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CRKI Establishing Credibility and Trust For Customer Service
Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. This course will discuss what you can do to intentionally build trust and confidence with your customer.
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CRKI Questions Are The Answer For Customer Service
This course will provide you with examples of good questions that you can use immediately to get the information you need. We'll discuss seven different types of questions and how you can use each one.
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CRKI Win-Win Negotiations
In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.
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